You expect results. The value we deliver to create those results is what you pay for. We agree on a flat fee and then work until our client is completely satisfied. We don't bill you by the minute like most service firms. We do not track hours internally, nor do we even calculate an hourly fee for "accounting" purposes. We do not mark things up or collect commissions. We don't play middle man and then charge extra. Third party vendors and partners like printers and designers bill our clients directly.
A culture and business based on billing and up-selling is dedicated to one thing and one thing only, making money. At the risk of sounding like dumb capitalists, David and Sam's approach to business is to take care of their crew first, their clients next and then make some money. Just ask the other agencies you're considering if they do the same? Go ahead, we'll wait here for you.